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Photograph of HR department employees. Leon Neal. (n.d.). Getty Images [Photograph]. Retrieved from http://www.gettyimages.com/license/459182908

This activity addresses module outcome 1. Upon completion of this activity, you will be able to:

  • MO1: Discuss the factors that are important to consider with in-house mediation programs. (CO 4)

The Community Dispute Resolution Center model has controls in place and accepts Standards for the Conduct of mediation as its guide to deliver mediation services to the community. Private mediation services, however, provide a more flexible type of service.

For this discussion, the private service provider (such as a lawyer in private practice providing mediation services as part of their general law practice or a for-profit mediation center) will not be considered.

The focus of this discussion will be on the Community Dispute Resolution Center (CDRC), or the nonprofit entity, and the Human Resources Department (HRD) in a privately-owned business or a corporation, or the for-profit entity.

Respond to the following:

  • Could the Human Resources Department develop a hybrid, like CDRC, by allowing all the company or business staff the opportunity to train and serve as mediator through the HRD for specific types of disputes? If no, then why not? If yes, please explain how the training would be met (in-house or with a contractor)?
  • How would confidentiality matters be addressed considering the mediators may be colleagues of the disputants?

Post your primary response by Friday, 11:59 pm EST. Read any postings already provided by your instructor or fellow students. Read and provide a substantive response to the conclusions drawn by at least two of your classmates by Sunday, 11:59 pm EST. Remember to read the feedback to your own major postings and reply to it throughout the module.

As you will see in the rubric, to maximize your points on the discussions, you should make sure you adhere to the following:

  • Consistently synthesize and tie in specific, relevant information and examples from course materials, and from own experiences or current events, to support ideas.
  • Frequently make comments that build on what has already been said and extends the discussion, moving it forward. Encourage a deeper analysis of content by asking meaningful, relevant questions about postings.
  • Posts are well-organized, clearly, and concisely written. The posts are easy to read and free of spelling and grammatical errors. Sources, if applicable, are present and cited correctly. Posts are courteous and respectful of other viewpoints.
  • Posts are made on three separate days throughout the module; AND Number of posts meets or exceeds the number of required posts.
  • Makes first substantial and meaningful contribution to academic discussion and posts responses by due dates at 11:59pm.

Consult the Discussion Posting Guide for information about writing your discussion posts. It is recommended that you write your post in a document first. Check your work and correct any spelling or grammatical errors. When you are ready to make your initial post, click on “Reply.” Then copy/paste the text into the message field, and click “Post Reply.”  This is a “post first” discussion forum, which means you must submit your initial post before you can view other students’ posts.

To respond to a peer, click “Reply” beneath her or his post and continue as with an initial post.


This discussion will be graded using the SPS Default Discussion Rubric. Please review this rubric, located on the Rubrics page within the Start Here module of the course, prior to beginning your work to ensure your participation meets the criteria in place for this discussion. All discussions combined are worth 50% of your final course grade.