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This activity addresses module outcome 3. Upon completion of this activity, you will be able to:

  • MO3: Determine the style of mediation most appropriate for a dispute. (CO2)

Consider the variety of conflicts an intake mediator may see, refer to the “Intake Question Model” from Module 2 which provided suggestions on how to collect the following information:

  1. The involved parties or disputants and their relationship
  2. The profile of the parties and subject matter
  3. The general nature of the dispute or conflict to be mediated
  4. Questions to determine if there is a need for a team

In addition, remember, it is important to address the costs to the parties. The service provider’s ability to connect on a community level with the parties is an important factor, as well as consideration of any external forces that may come into play, such as a court or governmental agency.

Using this, choose five of the following scenarios. For each scenario

  • Determine the most appropriate mediation style (transformative, facilitative, or evaluative) to address the dispute type, and justify your answer.
  • Discuss the pros and cons of choosing a CDRC or a private sector mediator to handle the mediation.

Complete your assignment in 150-200 words (1 page). 


  • Parent/child – (usually deals with 12-16-year-old ungovernable child with the goal of developing an agreement between child and parent regarding behavior accountability for the child.
  • Custody/visitation dispute between separating parents referred by a court to give the parents a chance to work out specifics and avoid a court hearing.
  • Customer/merchant dispute about a defective product sold to the customer by the merchant.
  • Landlord/tenant dispute regarding repairs to an apartment made by the tenant and the tenant withholding all or part of monthly rent payments as the tenant determined without consulting or asking permission of the landlord.
  • Parent/elementary school dispute about special education service needs for the 10-year-old child.
  • Small claims court referral for a matter involving a homeowner’s picture window that was broken by the neighbor’s 15-year-old son.
  • Co-workers’ dispute regarding the use and daily care of shared office equipment.
  • Employee and Supervisor dispute regarding conflicting performance evaluations for the employee.
  • Five neighboring homeowners complaining about having to pay part of the repair cost for emergency repairs to a municipal sewer line that served the five homes. The matter was referred by the mayor of the town that manages the sewage system.
  • A dispute between the student body of a private college and the college administration about the prohibition of live music events on campus.
  • A family owned furniture store that is struggling to develop an owner succession plan to transfer control of the business from the founding owner and spouse to their eldest daughter and their grandson.
  • An organic farmer and a non-farmer (new neighbor) complaining about the barnyard flies all over their backyard and asking the farmer to spray pesticides to get rid of the flies.

Compose your work in a .doc or .docx file type using a word processor (such as Microsoft Word, etc.) and save it frequently to your computer. For those assignments that are not written essays and require uploading images or PowerPoint slides, please follow uploading guidelines provided by your instructor.

Check your work and correct any spelling or grammatical errors. When you are ready to submit your work, click “Upload Submission.” Enter the submission title and then click on “Select a file to upload.” Browse your computer, and select your file. Click “Open” and verify the correct file name has appeared next to Submission File. Click on “Continue.” Confirm submission is correct and then click on “Accept Submission & Save.”


This course has Turnitin fully integrated into the course dropbox. This means that you should only submit your assignments to the dropbox below. Please do not submit your assignment directly to Turnitin.com.

Once submitted, your assignment will be evaluated by Turnitin® automatically. You will be able to view an Originality Report within minutes of your first submission that will show how much of your work has been identified as similar to other sources such as websites, textbooks, or other student papers. Use your Originality Report as a learning tool to identify areas of your assignment that you may not have cited appropriately. You may resubmit your assignment through this dropbox as many times as you need to check to see if you have made improvementsuntil the due date of the assignment. However, once you have made your first submission, you will need to wait 24 hours after each subsequent submission to receive a new Originality Report. Plan accordingly as you draft your assignment. Once the due date has passed, your assignment submission will be considered final.


This assignment will be graded using the SPS ADR671 M7A1 Rubric located on the Course Rubrics page within the Start Here section of the course. Please review the rubric prior to beginning your work so that you ensure your submission meets the criteria in place for this assignment. All written assignments combined are worth 10% of your final course grade.